FAQ

/FAQ

Ark Family Health is Phoenix’s first Direct Primary Care clinic, a pattern of family health care that is immediate, thorough, comprehensive, specific, easily affordable, and very, very personal.

No. Happily, no.

Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your doctor. That directness carries over to our business model as well. While the tender mercies of an insurance company might apply to the fixing of a damaged fender on your automobile, we see no reason for any insurer to have a voice about either the quality or the cost of your family’s health care.

We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that inevitably follow with third-party payors. Furthermore, this direct fee-for-services arrangement frees us from the typical contractual agreements that prevent physicians from offering wholesale prices on laboratory tests, imaging, and medications.

Schedule a free, unconditional visit to discuss your health care needs. It’s the only reasonable way to begin what, we trust, will be a long, productive, healthy relationship.

By all means, yes! Because illness and injury do not respect regular office hours, you may call your physicians any day, at any hour. We invite you to arrange for home visits, schedules permitting. If you prefer, you may also use our secure patient portal to access your medical record and then e-mail your physician. It’s how we do custom health care.

We have left the bureaucracy behind. We have shredded red tape. In refusing to recognize any interference with the sanctity of the patient/physician relationship, we have returned family practice medicine to its root values of clinical excellence for and compassionate knowledge of every patient. In every aspect of family health care, and custom health care, we promise accessibility, convenience, and affordability.

Yes. We are happy to accept the children (birth to 20 years of age) of our enrolled clients. At this time, we are not able to provide routine vaccinations for young children but we will happily work with you to arrange these.

Absolutely. We’re fortunate to work with the industry leaders in health insurance who build custom plans that remove much of the waste and inefficiency from a typical, bloated policy. Some have been able to save nearly $1,000/month and many businesses up to 50% while providing a higher level of care.

Yes. We recommend that our patients continue to carry both a major medical plan and a health savings account to ensure financial help should hospitalization or referral to a specialist be necessary. We’re happy to refer you to insurance representatives who can help customize an insurance plan to your specific needs.

Of course. We might argue that everyone benefits from a service tailored directly to them. That’s why we offer custom healthcare. Our practice is devoted to the maintenance of your good health, to the enhancements of your daily experience that only physical well-being can bring.

In wellness and therapeutic care alike, Ark’s great ally is time. Large amounts of precious, irretrievable time given to you as you wish. Every visit, for whatever reason, will be easy-going in its absolute thoroughness, relaxed in answering your questions and addressing the need of the moment. Then, as the months and years go by, we’ll build a comprehensive, intimate knowledge of your health, invaluable understanding available in no other regimen of care.

Naturally we provide such care – yet another freedom we enjoy together as a result of Ark’s independence from the restrictions of third-party payment. Because we know you well, we can streamline your care when you’re sick away from home. Many illnesses can be diagnosed and treated with a simple conversation by phone, email, text or webcam. We’ll locate the nearest pharmacy and order the medications most appropriate for your circumstances.

In providing superb care with unprecedented sorts of access, we seek to prevent or reduce hospitalizations and specialty referrals. In instances where those types of care are required, we will certainly continue to treat you during your hospital stay or work closely with any specialist. In some cases, depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. The American Academy of Private Physicians, however, is lobbying hard to win rightful deductibility for these expenses. In the meantime, consult with your tax consultant to clarify tax consequences in your particular circumstances.

We maintain scrupulous standards of privacy. We are never obligated to provide any third party with a copy of your records, unless you specifically ask that we do so.

Yes. You need only sign a one-time waiver declaring that neither you nor your doctor will directly bill Medicare for our services. Medicare will still cover any laboratory testing, imaging, medications, or hospitalizations prescribed by our offices.