Hello Ark Family Health members!
We hope that you are all staying positive and healthy during these difficult times. We wanted to send out an update with some temporary changes in our office policies as well as new information on COVID-19 and testing options. We also want to thank you for your patience and understanding in our delayed response time for nonurgent needs. We are trying to get back to everyone as promptly as possible.
1. WE ARE STILL HERE! 623-226-8825
Our office hours will remain the same and open for phone calls, emails and text messages. We also continue to provide after-hours care for urgent needs. However, we ask that you please do not come to the office without an appointment. In order to help those with urgent needs and do our part in protecting the community, we are currently only scheduling phone or video appointments except when an urgent in-office procedure is needed.
Refill requests may take up to 48-72 hours to process and we will temporarily be sending all medications to your pharmacy. We ask that you try and request your refills a week before you run out, as to avoid running out of your medications.
2. UPDATE ON TESTING
I received this from the Arizona Department of Health today:
Healthy individuals and those with mild disease do not require testing. These individuals should practice social distancing and follow the recommendations of their local and state public health authorities. There is no specific treatment or management strategy
3. NO UNTESTED TREATMENTS
This message was also sent by the department of health today:
“ARIZONA PROVIDERS: Please do not prescribe theorized “anti-COVID” medications and counsel patients against using inappropriate medications and household products to prevent or treat COVID-19”
We will not be risking your health and the health of others by prescribing unproven medications like hydroxychloroquine and azithromycin. We are, however, watching this closely and if sufficient evidence is shown, we will be among the first to use them.
I am praying for all of you every day and everyone here on staff is here to help with whatever questions you have.